Terms and Condition

Prices 

All prices mentioned on your itinerary are on a per person basis. Events beyond our control, such as currency fluctuations, changes to price of aviation fuel or changes to cost of services or facilities may result in the prices charged to you being different from those shown in this brochure. Prices may therefore change between the time of booking and departure. We reserve the right to vary the price up until the time of your departure. 

Deposits & Final Payment 

Prices quoted in this brochure are for cash or cheque payment only. All deposits paid are NON REFUNDABLE unless otherwise specified. Please note that we will accept payment by credit card for your deposit at NO fee. Final payments made by credit card will incur a credit card fee of 2.5%. Final payment is due two months prior to tour departure although earlier payment or additional deposits may be required for some tours. 

Travel documents 

Final documentation will be sent to you approximately two weeks prior to departure. This will contain tour itinerary, airline tickets, hotel lists, tour members’ lists and general information. 

Cancellations 

Unless otherwise specified in our confirmation letter to you, or subsequently advised to you, cancellation fees apply as follows:

  • Cancellations advised more than 7 days after booking – 100% of deposit. 
  • Cancellations advised between 60 and 90 days before departure – 100% of deposit plus any penalties or fees imposed by suppliers (e.g. airlines, hotels, transport operators etc) 
  • Cancellations advised less than 60 days before departure – only monies actually recovered from suppliers (e.g. airlines, hotels, transport operators etc) 

If after departure, for whatever reason you do not utilise the included tour arrangements, no refund for these unutilised arrangements will be made. We reserve the right to cancel any tour and make a full refund of deposit. 

Insurance 

You agree that we have no liability for any loss or damage of any kind you may suffer resulting from cancellation, loss of luggage and personal property, medical expenses and any effects of accident. We recommend that you insure yourself fully against these events and we can assist you with this but we take no responsibility for this. 

Passport, health and visa requirements 

For all tours you will require a valid passport. On some tours you will require a visa and health inoculations to enter various countries. Details of these requirements will be supplied to you prior to your departure. 

Share twin rooms 

If you are travelling alone and would like to share a room with a fellow traveller we will be happy to try and match you up with someone of the same gender. Please note that we take no responsibility for passengers who choose this option. If we are unable to arrange this, the single supplement will apply. 

Changes to itinerary 

We will endeavour to incorporate any reasonable changes to this itinerary that you require. Any itinerary change may attract a fee of $50 per person to cover our administration and communication costs plus the actual costs of any additional arrangements. 

Information in this itinerary 

While we have taken all available steps to ensure that the contents of this itinerary are correct, accurate and up to date at the time of printing we do not have and cannot reasonably be expected to have personal knowledge about all facilities or services provided by the suppliers. Facilities or services may change after date of printing. We endeavour to keep all tour members informed of any changes to the information in this brochure. All maps, illustrations and photographs contained in the brochure are for indicative purposes only and may not necessarily reflect actual basis or positionings. We reserve the right to alter, amend or cancel any of the arrangements contained in this tour.

Our liability to you 

The operators shall be responsible to the passenger for supplying the services and accommodations described in the brochure except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of the operators. 

In such circumstances, the operators will do their best to supply comparable services, accommodations and itineraries and there shall be no refund in this connection. In the absence of their own negligence, neither the operators nor their agents or co-operating organizations shall be responsible for any cancellations, delays, diversions or substitution of equipment of any act or omission whatsoever by air carriers, hoteliers or hotels, transportation companies, or any other persons providing any of the services and accommodations to passengers including any results thereof, such as changes in services or accommodation necessitated by same. Nor shall they be liable for injury, illness or death, or on tour any damages or claims whatsoever arising from loss, negligence or delay form the act, error or negligence or any person not its direct employee or under its exclusive control. All baggage and personal effects are at all times and in all circumstances at the risk of the tour participant. 

Baggage insurance is recommended. The carriers, hotels and other suppliers who provide services on tour are independent contractors, they are not agents, employees or servants of the operators, or their associated companies. The operators are not responsible for any criminal conduct by third parties. Transportation companies, airlines etc are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. The passengers contracts in use by the airlines or transportation companies when used shall constitute the sole contract between the airline, transportation company and passenger or purchaser of this tour and the operators assume no responsibility in this connection. Enrolment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be carried except in writing by an officer of the company. 

Due to current fluctuations in the New Zealand Dollar prices cannot be guaranteed until tour cost paid in full. All tour prices are based on rates (including foreign exchange rates) known at the time of printing and expected to be in effect at the time of departure. We reserve the right to pass on any increase in government taxes should they occur after printing. Please note NO New Zealand GST content in overseas travel. You should note that your tour or holiday is subject to terms and conditions some of which are often imposed by International Convention between countries. If while you are on this tour you consider that any aspect of it was not accurately represented in the brochure please inform us immediately. We are unable to accept responsibility for any aspect of your holiday arrangements affected by matters over which we have no control. Without limiting that provision this will include war or threat of war, riots and civil strife, terrorist activity, natural or nuclear disaster, weather conditions, fire, flood, drought, industrial disputes or governmental action or reasonable apprehension of the foregoing causing cancellation or curtailment. We and our various suppliers reserve the right to refuse to carry or accommodate any person whom we consider unsuitable by physical or mental condition, or who, after the tour commences, behaves in an unacceptable manner. 

Legal claims 

Any claims or legal action in connection with the provisions of our services to you will be governed by the laws of New Zealand. Any claim or legal action against suppliers is likely to be subject to terms of your contract with them and may be governed by the laws of other countries.